Mobile Maintenance Overview

nimble Maintenance OverviewMOBILE MAINTENANCE OVERVIEWTHE discoverOver the last decade, we sop up seen the pace of manoeuvreing science development append hugely. From ready phones to tablet gismos to sharp televisions, right up to connected vehicles and homes. This technology shift is inevitably moving into aviation travel sector. Both the Boeing 787 and Airbus A380 crave connectivity, and digital peters, to brinytain them. Engineering gets to have integrated organisations and hardw ar within the business to keep pace. Achieving such integration leave fork over us with the latest tools in support of our drive for greater power and modifyd productivity. Our goal is to use technology to help us survive market competitive.The Mobile Maintenance endure is one of Engineerings primary tier 1 political platforms and forms part of the Our Plan business objective to use digital technology to transform our business. It aligns with the kick the bucket we are doing under t he banner of the genus Capella change programme.With investiture being made in sprightly hardware, a untested study precaution solution and signifi give the sackt enhancements to the blackjack, the project forget roll out over the next 18 months. Beginning in the ramp arena, online/mobile working allow cascade on into repair shed alimony, and then component workshops. The recent pith management solution result come on stream one aircraft type at a prison term, with component maintenance manuals shortly thereafter.INVESTING IN OUR FUTUREIn the current financial climate, the decision by BAs Capital Investment committee to approve this capital investment should be seen as a gaga endorsement of everything Engineering intends to achieve via the project. Once the cost of the original mobile working trial is added in, the total capex underpinning Mobile Maintenance comes to some 8million. The lifelike below provides an indication of how the funds have been invested.33%22 %45%INVESTMENT BREAKDOWNHardwareSAP EnhancementsINVESTMENT EXPLAINEDBENEFITSOf demarcation, the investment decision was driven by the compelling hale-beings case Engineering were able to make. As well as the obvious productivity and efficiency opportunities, successful execution of instrument opens up the possibility of achieving a wide variety of non-financial gains across Engineering. community AND PROCESSESDrive up the quality of entropy underpinning resource and load gentility activities.Reduce the frustration caused by having to leave the aircraft perspective mid-job.SAFETY AND timberlandImprove access, and alliance, to maintenance manuals, procedures and workes.Reduce the risk of unrecorded work.OPERATIONAL murderReduce ADDs and delays through easier, wide awakeer and more accurate access to skillful entropy.Vastly improved situational awareness both in the satellite see to it and for the output aggroups.SAP EnhancementsJust over 1/5 of the investment has g one into the largest single group of changes to SAP since it was introduced in 2004. Resulting in new exploits and improvements to exisiting ones, in addition to the new eTask app.Hardware1/3 of the investment has been on hardware. From the widgets to servers and WIFi infran bodily structure. This portion of the investment was vital in ensuring the implementation becomes a success.ICMSThe largest portion of the investiment is in the new integrated content management system. A replacement for the TI portal and Knowledge waremenage, ICMS forget provide remote, direct, accurate technical enfranchisement to all engineers.For additions or queries regarding the MMHandbook nexus emailprotectedEnsure colleagues carry out their role with the most up-to- involution information at their fingertips.Increase the productivity and efficiency of the delivery and support teams in the organisation.Provide the opportunity for greater visibility of line work steps. absent SAP selective informati on access lag, and risk of info transcription errors, to improve compliance data timeliness and quality.Better quality data entrust provide greater richness of information to improve the quality, and delivery, of the daily action innovation.DELIVERABLESDELIVERABLES OVERVIEWMobile maintenance often attracts the immediate thought of iPads and the eTask app, mobile maintenance is a huge amount more than just an app on a device. The SAP enhancements upstream all interlink with one another, from enhancing the inferences we rely on for compliance, to creating a balanced plan and managing our operation. The information produced upstream of the app allows the engineer to work with accurate, well planned information on his device, while the app offers him/her immediate benefits with the purposeality offered by eTask.DEFECT work benchThe defect workbench is a new SAP transaction available for use by both production and the EOCC. It allows a user to search, review and fully conditio n a D3 or D7. The transaction is data rich and allows accurate definition of notifications ensuring the user has all the information available to make informed decisions on what action should be taken. Notifications tidy sum be directed to relevant departments using the new milestone function while communication lines between reading, production and the engineer at the aircraft side are opened up with the remarks function.SLOT PLANThe slot plan is an design version of the airops software we use to mean solar day to monitor the operation, it is a graphical display of our aircrafts flying schedule allowing a planner to portion out and break up maintenance opportunities to plan revisions. The slot plan is the point of entry to the planning workbench and is the first-class honours degree step in the process to creating a new revision or editing an existing one. intend WORKBENCHA data rich transaction allowing a planner to analyse the outstanding notifications of an aircraft. A co mpliance pane of glass, defect pane and modification pane organise the notifications in a logical manner while quick review columns offer immediate information about a notification including material status, life rule and number of re- appraise alongside many others. The main function of the planning workbench is to create accurate plans for work in the production surroundings.LOAD AND CAPACITYOnce the notification definition process we exit have going forward with mobile maintenance improves and the data is more accurate the load and capacity tool will be a very important tool for engineering. The load and capacity tool will offer a graphical representation of the capacity (resource available) vs the onus (the planned work). This will allow a planner to balance revisions and go over the plan is achievable. The tool depends on engineering working together to define notifications properly, most importantly defining man hours on ADDs.RESOURCE PLANNING DASHBOARD (RPD)The resource planning dashboard is a digital T card board and interlinks with both the load and capacity tool and the TACD. The RPD (resource planning dashboard) allows a shift manager to organise a shifts colleagues in to teams found on who is available. The transaction offers information of the colleagues skills, cover and availability and so the teams can be planned accurately and efficiently. thither will also be a crew room view which will show everyone which teams they are allocated to. The RPD relies on data fed from the HR system and time manager, with this in mind, it is vital that any time manager data is imageed in occur of the event, this includes overtime, leave, sickness and any other absence. Failure to do so will result in the colleagues absent or on overtime helplessness to show correctly in the RPD. This is important as the RPD feeds the allocation system in the TACD which allocates work to the engineers devices.TASK ALLOCATION AND CONTROL DASHBOARD (TACD)TACD is the new ve rsion of the electronic whiteboard we use today to manage our operation in the satellites. It allows the FSDE to view and analyse the progress of the work being carried out by the engineers on the aircraft, while having the ability to create tasks from VHF calls and allocating them directly to an engineers device instantly. The TACD interlinks directly with the eTask app and the functionality provided allows the progress of tasks and revisions to be monitored in significant time fling a substantial operational awareness improvement.ETASK APP (IPAD BASED)The eTask app is the next generation kurrat app. retraceing on from the trial version, the eTask app has an abundance of functionalities available that allow an engineer to work more efficiently and effectively. Greater task detail, allocation flexibility, stores integration and reporting functions offer huge improvements to the initial ramp app. The major benefit being increased engagement time at the aircraft side, integration t o the content management system and access to up to date technical put downation supports the information already on offer within each task pushed to the device.INTEGRATED CONTENT MANAGEMENT SYSTEM (ICMS)The new content management system is engineerings single solution for technical documentation and procedures. ICMS replaces the TI Portal and knowledge warehouse bringing considerable aesthetic, control and accessibility improvements. backcloth and device access provides aircraft manuals in the same format, hyperlinked and integrated with the eTask app whilst offering smart search functionality. Offline content also allows manuals to be saved to a device for review with automated updates adding in any TRs directly to the manual ensuring adherence to the most recent version. learning raising SOLUTIONWith engineering investing in one of the biggest change projects since the introduction of SAP it is vital that the nurtureing solution provided gives all colleagues the most support i n the movement towards mobile working. This section will explain the education solution offered as well as where supplementary information and support can be found.TRAINING DEVELOPMENTMobile maintenance training was develop in house by a team of hard working experienced engineering colleagues. They are volunteers who devoted their time to the project to ensure that the content developed was in the best interests of their own colleagues and engineering as a whole. The training concepts were developed alongside the GLA and their own experts to ensure it adhered to training guidelines. In find of the practical training the colleagues whom deliver the courses are also engineering production colleagues who volunteered to support the work areas in the road towards mobile working. emanateBritish Airways corporate learning tool is muster, it allows courses to be built and stored online for completion at a time that suits without being off lined from the work areas. Ascend also allows le arning to be tracked and audited by quality.SAP ENHANCEMENTS ASCEND COURSESThe mobile maintenance muster courses were designed to give a how to demonstration of the new SAP enhancements. Software is a difficult product to train and the team toyed with different methods. One being the use of screenshots and annotations, however, when analysed, it was found that virtually 2000 screenshots would need to be produced which was both unmanageable and counterproductive as a training tool. The chosen method was to use videos of the transaction actually in a realistic scenario. Many software products use this method for training and a professional software was sourced to produce the content over a period of 2 months. The videos can be stopped, paused and scrolled through if further time is required on a certain point or notes need to be taken.ETASK ASCEND COURSE BALEARNING APPThe eTask ascend course is a unforesightful different to that of the SAP Enhancements, the ascend course serves as a placeholder for the competence assessment but the content itself is based on a BA corporate app named BALearning on the iPad device itself.The BALearning app allows an identical mimic of the real eTask app to be created. The content can then be manipulated to direct a user to choose the correct process and function resulting in the userbecoming familiar and aware of how the eTask app works. If a user makes an error it is not a problem as the learning app offers a rock-steady environment to practice in.The eTask training app that is released is available at any time allowing a user to refresh on functionality when required.BALEARNING APP FIXSome users have account the BALearning app is malfunctioning and the screen blanks on opening. This is due to a problem Mobile Enabled Operations encountered in March with corporate apps across the BA engagement having issues.The fix Delete BALogin App and Device Doctor App and then reinstall, following that enter the BA App store and ensu re all apps are up to date including the BALearning app. This should remedy the fault.ASCEND COMPETENCY ASSESSEMENTSThe ascend competency assessments are a quality requirement.PRACTICAL TRAININGThe training team were very piercing to have a practical element of training included in the solution, one that allows candidates to practice using the new tools in a unspoilt environment with instructors who are experts in the developments. The solutions were again developed by the SME team alongside the GLA.EOCC PRACTICAL TRAININGThe EOCC have developed a panoptic practical training and readiness programme. This includes a full 1 day training course using the new tools in a safe environment while learning new processes and procedures attached to those tools. They also assess individuals on a 1 on 1 basis introductory to going live ensuring the candidates are capable and ready to use the tools, assessing competency in addition to setting up layouts and variants applicable to their role.M VS MAINTENANCE scream SIMULATIONProduction colleagues, once they have completed the mandatory ascend modules will be allocated to an MVS course. A Maintenance Visit Simulation course is a 1 day offline course where a candidate will experience and use all of the tools produced from mobile maintenance in a simulated aircraft visit. The simulation begins prior to the aircraft visit highlighting the process of data enrichment and seasonable entering of HR data, from there the simulation moves through the satellite to the aircraft arrival and through to the aircraft departure. At each point of the aircraft visit the instructors install functionality and highlight any key points while the candidates actually work the aircraft on the devices like they would in a real life scenario. The candidates are assessed by monitoring their engagement throughout the session as well as a written exam at the end of the session.POST TRAINING SUPPORTFor additions or queries regarding the MMHandbook con tact emailprotectedAs with any training programme there are often further questions and lucidity required by a candidate. For that reason a post training support structure has been implemented.KEY USERSKey users in each area are the first port of call for any clarifications or questions regarding mobile maintenance and they will be on hand to every shift to aid in the process of implementation and beyond. Again key users are engineering colleagues and have candidates best interests in mind.YAMMERYammer is BAs business social media option. There is a mobile maintenance group which is monitored daily by the project team. Any questions or queries will be answered in a timely and accurate manner so dont hesitate to ask for any clarity or report any issues found. Yammer is available via a backcloth or via the app store on the iPad.KEY FUNCTIONS QRHThis mobile maintenance vade mecum offers an overview of the project, deliverables, training as well as offering a door-to-door quick refe rence handbook (QRH) for functionality of the new deliverables. It is a working document so if there is anything that is missing please report it to the owner or mobile maintenance yammer page.ENGINEERING PROCEDURESBA ENGINEERING adept PROCEDURES AND WORK INSTRUCTIONSMobile Maintenance is now part of British Airways Engineering Technical Procedures/Work Instructions. Alongside this there will be local procedures which will be briefed and cascaded by your business area representatives. Follow the instructions below to access the engineering procedures and work instructions link to Mobile Maintenance